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Application Support Specialist
5 hours ago
We are seeking an experienced Application Support Engineer to join our Support Services team at Ascertia. This permanent position involves working closely with our Sales, Customer Success, Development, and Partners teams to deliver world-class service to our customers.
Your primary responsibilities will include:
- Providing expert product and service support to our clients, ensuring timely resolutions to their queries.
- Collaborating with internal stakeholders to share knowledge and best practices, driving process improvements where possible.
- Developing and maintaining detailed reports on product bugs, recommendations, and enhancement requests for our development team.
- Ensuring that all customer information, including case details, deployment history, and contact information, is accurately recorded in our CRM tools.
About Us:
At Ascertia, we specialize in delivering digital trust solutions that empower businesses to establish and maintain secure digital identities. Our solutions enable trustworthy transactions and signatures, giving our customers peace of mind.
Why Join Us?
We offer a competitive remuneration package, comprehensive benefits, and opportunities for professional growth within our company. If you are passionate about delivering exceptional technical support and collaborating with a talented team, we encourage you to apply.
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