
Shopify Customer Experience Representative
4 days ago
About TalentHue
TalentHue is a dynamic company that requires a highly skilled Shopify Customer Experience Representative to deliver exceptional customer support to our clients' customers. This role involves utilizing Shopify's features to troubleshoot and resolve product and order issues efficiently.
Key Responsibilities
- Manage customer inquiries and concerns via various communication channels.
- Use Shopify's capabilities to facilitate order management, returns, and exchanges.
- Analyze and resolve product and order issues using Shopify and related tools.
- Develop personalized product recommendations to enhance customer satisfaction.
- Maintain accurate records of customer interactions and feedback in our CRM system.
- Collaborate with other departments to improve service quality and customer loyalty.
- Stay informed about product knowledge, policies, and promotions.
Required Skills
- Proven customer service experience, preferably in e-commerce.
- Hands-on experience with Shopify, including order management and customer support features.
- Superior communication skills, both written and verbal.
- Able to navigate complex customer situations with ease.
- Exceptional organizational skills and attention to detail.
- Proficient in using CRM software and other support tools.
- Familiarity with other e-commerce platforms is a plus.
- Knowledge of digital marketing and customer service best practices.
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