Customer Service Director

1 day ago


Saddar Town, Pakistan Jagah Online Full time
About the Role

This is an exciting opportunity for a seasoned Call Center Manager to take on a leadership role at Jagah Online.

Key Accountabilities:
  • Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues, monitoring random calls to improve quality and minimize errors.
  • Responsible for needs assessments, performance reviews, and cost/benefit analyses, managed the analysis and implementation of projects.
  • Keep records of all conversations in our Call Centre database in a comprehensible way, frequently attend educational seminars to improve knowledge and performance level.
Requirements:
  • A minimum of 7-8 years of experience in a similar capacity, with strong leadership and team management skills.
  • Familiarity with CRM systems and practices, multi-tasking capability, and goal-setting skills.
  • Ability to analyze and implement projects, drive stakeholder expectations, and maintain up-to-date knowledge of industry developments.


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