Senior Business Process Analyst

1 week ago

Islamabad, Islamabad, Pakistan beBeeBusiness Full time 900,000 - 1,200,000

A business analyst plays a crucial role in ensuring the success of an organization. To be successful, you must have a passion for your work. If you haven't found your passion yet, keep searching.

Job Summary

This position is responsible for providing functional support and consulting services to clients. The key responsibilities include designing, configuring, and troubleshooting our platform.

  1. Act as the primary point of contact for assigned clients, responding to inquiries through a ticketing system.
  2. Collaborate with other teams to handle increased support demand or participate in task forces aimed at managing client urgent requirements.
  3. Evaluate proposed solutions to facilitate discussions between technical groups.
  4. Develop proactive maintenance initiatives based on industry best practices and statistical data trends.
  5. Assist in defining, evaluating, and delivering software fixes, including identifying workarounds.
  6. Share client feedback with the Core Product Team to identify application evolutions.
  7. Plan, execute, and coordinate system, performance, and integration testing.
  8. Support release management strategy in agreement with client policies.
  9. Analyze and interpret statistical data and trends relating to service levels and operational efficiency.
Key Skills and Qualifications
  • Relevant CRM, ERP, or related system experience.
  • Comfortable working with both waterfall and agile methodologies.
  • Familiarity with FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation is an advantage.
  • Knowledge of data and system integration architectures as well as relational databases and ETL.
  • Able to perform simple and medium complexity data inquiries onto Microsoft SQL Server database.
  • Adequate experience in software lifecycle and design best practices.
  • Good understanding of Support Service Delivery and Service Level Agreement (SLA) concepts.
  • Client-centric approach, creative thinking, and presentation skills.
  • Good listening and interpersonal skills in English.
What We Offer

We provide a dynamic and challenging work environment that allows individuals to grow professionally and personally.

About This Role

This is a unique opportunity to join a team of experienced professionals who are passionate about delivering high-quality results.

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