
Brand Engagement Director
3 days ago
Role Summary: We are seeking a highly skilled and experienced Customer Care professional to join our team. As a key member of our team, you will be responsible for receiving and resolving customer complaints in an authorized and timely manner, as well as working closely with market leaders to gather relevant information.
About the Role:As a Customer Care specialist, you will be responsible for monitoring the operations of all branch offices to ensure excellent customer service and efficient functioning. You will also utilize social media marketing tools to create and maintain our brand's online presence.
The successful candidate will have a strong background in journalism, mass communication, or a related field, and will be able to analyze complex problems and develop effective solutions.
Key Responsibilities:
- Receive and resolve customer complaints in an authorized and timely manner
- Streamline market operations to ensure smooth functioning
- Work closely with market leaders to gather relevant information
- Monitor the operations of all branch offices to ensure excellent customer service and efficient functioning
- Utilize social media marketing tools to create and maintain our brand's online presence
Requirements:
- Bachelors or Master's degree in Journalism, Mass Communication, or a related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Familiarity with social media marketing tools and platforms
What We Offer:
We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment.
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