Technical Network Specialist

This is an exciting opportunity to take on a challenging and dynamic role as a Support Engineer.

• You will be responsible for providing technical service and support to customers, troubleshooting and resolving problems to stabilize and optimize customer networks.
• As a key member of the team, you will work closely with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization.

The ideal candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. They will also possess excellent communication and collaboration skills, with the ability to work independently in an international environment.

Key Responsibilities:

• Handle customer issues as dedicated support, 24x7 based on roster
• Lead and resolve technical issues and conduct Root Cause Analysis
• Knowledge Management
• Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
• Drive CSR review meetings with SDM
• Perform preventive maintenance

Requirements:

• Education: bachelor's degree in engineering
• Minimum 5 years of experience
• Domain experience in CS Core domains including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding, MAP, SCCP, SIP, Diameter and LDAP protocols handling, Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure, MOP preparation with impact analysis and execution, Understanding of Cloud/Virtualization concepts and VNF/CNF Management
• Excellent Team Collaboration, Delivering results & meeting customer expectations, Presentation & communication skills

We offer a stimulating and inclusive work environment that fosters innovation, creativity, and growth. Our diverse team is passionate about shaping the future of technology and telecommunications. If you are a motivated and experienced professional looking for new challenges, we encourage you to apply for this exciting opportunity.