
Cash Flow Expert
3 days ago
The Payment Analyst role is a key position in the Settlements & Disputes department, responsible for ensuring accurate, timely, and traceable financial adjustments.
This includes handling manual adjustments across various transactions, investigating and resolving negative balances, identifying and resolving unreconciled entries, collaborating with teams to resolve issues, and escalating high-risk problems to leadership.
Maintenance of accurate records, memos, SLAs, and processing manuals is also an essential part of this role.
- Adjustment Processing: Handle and post manual adjustments across various financial transactions.
- Negative Balance Recovery: Assist recovery agents in investigating and resolving negative balances.
- Anomaly Investigation: Identify and resolve any unreconciled entries with support from relevant teams.
- Cross-Team Coordination: Collaborate with different teams such as Settlements and Customer Experience.
- Risk Flagging: Escalate high-risk issues and suggest mitigation plans to leadership.
- Process Documentation: Maintain accurate records, memos, SLAs, and processing manuals of all given tasks.
- Processing Financial Transactions: Analyze and process financial transactions accurately and efficiently.
- Identifying and Resolving Issues: Investigate and resolve discrepancies and errors in financial transactions.
- Collaborating with Teams: Work closely with teams to resolve issues and improve processes.
- Maintaining Records: Ensure accurate and up-to-date records of financial transactions and related activities.
- Experience: 0–2 years in processing, settlements, or reconciliation in fintech or banking.
- Attention to Detail: Precision is crucial in this role, requiring attention to detail and accuracy.
- Problem-Solving Skills: Strong problem-solving skills are required to identify and resolve complex issues.
- Communication Skills: Effective communication skills are necessary to collaborate with teams and stakeholders.
- Initiative and Ownership: The ability to take ownership and initiative in tasks and projects is essential.
- Curiosity and Continuous Learning: A curious and proactive approach to learning and improving processes is valued.
We offer a remote-first work culture, flexible leave policy, comprehensive insurance coverage, provident fund contributions, and state-of-the-art technology and resources to support your growth and well-being.
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