General Manager

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
General Manager Job Description

The General Manager is responsible for overseeing all aspects of hotel operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.

Key Responsibilities:

  • Maximize revenue through effective pricing strategies, yield management, and promotional activities to drive business growth.
  • Monitor market trends and competitor pricing to inform sales and marketing plans that attract new business.
  • Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and smooth running of departments.
  • Develop and implement operational policies and procedures to improve hotel performance and maximize profitability.
  • Monitor and analyze hotel performance against key performance indicators (KPIs) and control costs to achieve financial goals.
  • Ensure a high level of guest satisfaction and loyalty by responding to guest complaints and resolving issues promptly and effectively.
  • Prepare financial reports and present to stakeholders, building and maintaining relationships with local businesses and community organizations.
  • Conduct regular inspections of hotel facilities and services to ensure the safety and security of guests and employees.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred for advanced roles.
  • 15+ Years of Experience in hotel management, with a strong background in finance and operations.
  • Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships with colleagues and external partners.
  • Proficiency in hotel management software and systems, with a deep understanding of industry trends and best practices.

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