
General Manager
5 days ago
The General Manager is responsible for overseeing all aspects of hotel operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.
Key Responsibilities:
- Maximize revenue through effective pricing strategies, yield management, and promotional activities to drive business growth.
- Monitor market trends and competitor pricing to inform sales and marketing plans that attract new business.
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and smooth running of departments.
- Develop and implement operational policies and procedures to improve hotel performance and maximize profitability.
- Monitor and analyze hotel performance against key performance indicators (KPIs) and control costs to achieve financial goals.
- Ensure a high level of guest satisfaction and loyalty by responding to guest complaints and resolving issues promptly and effectively.
- Prepare financial reports and present to stakeholders, building and maintaining relationships with local businesses and community organizations.
- Conduct regular inspections of hotel facilities and services to ensure the safety and security of guests and employees.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred for advanced roles.
- 15+ Years of Experience in hotel management, with a strong background in finance and operations.
- Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships with colleagues and external partners.
- Proficiency in hotel management software and systems, with a deep understanding of industry trends and best practices.
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