Senior Cloud Account Manager

We seek skilled professionals to fill the position of Cloud Account Manager. This role involves building long-term relationships with customers, helping them achieve their business goals through optimal use of cloud technology.

• Technical Consultation & Architecture Design:
  • Develop and maintain expertise in cloud infrastructure, including Linux, distributed systems, and automation.
  • Help design and plan infrastructure architectures tailored to customer needs, explaining solutions clearly to both technical and non-technical stakeholders.
  • Conduct regular technical consultation sessions and workshops, enabling customers to manage their cloud environments effectively.
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through certifications and coursework.
• Proactive Customer Engagement & Growth:
  • Manage and maintain key customer accounts.
  • Partner with customers to drive engagement, retention, and expansion of their cloud workloads.
  • Assess customer progress, understand evolving needs, and align on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions.
  • Collaborate with internal teams to align customer needs with strategic goals.
  • Monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
• Advocacy & Cross-Functional Collaboration:
  • Acknowledge customer needs within the organization, ensuring representation in product development and support processes.
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges efficiently.
  • Deliver compelling presentations to articulate the benefits and functionality of cloud offerings to customers.
  • Contribute to internal and external technical documentation and training for DigitalOcean's teams and partners.
• Tooling & Efficiency:
  • Develop tools and scripts to streamline technical engagements, enhancing the efficiency of Cloud Account Management functions.
  • Stay current with industry trends and best practices to continuously enhance customer engagement strategies.

• Technical Expertise:
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL, and database administration, CI/CD tools, and AI/ML infrastructure principles.
• Customer-Centric Approach:
  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
  • Experience advocating for customer needs and translating feedback into actionable insights.
• Communication Skills:
  • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
  • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
• Adaptability & Initiative:
  • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.

• Innovative work environment with opportunities for professional growth.
• Competitive compensation package, including equity grants and bonuses based on individual and company performance.
• Diverse and inclusive team culture prioritizing employee well-being and career development.

• Diversity, equity, and inclusion in hiring practices.
• Career development and continuous learning opportunities.
• Employee well-being and mental health support.