Customer Support Quality Assurance Specialist

3 days ago


Lahore, Punjab, Pakistan Transpotech Services Full time

Job Role Summary

We are seeking a highly skilled Customer Support Quality Assurance Specialist to join our team at Transpotech Services.

This key role is responsible for evaluating and improving the quality of customer interactions. This involves monitoring calls and emails, providing feedback to agents, and collaborating with the training team to identify areas for improvement.

Key Responsibilities
  • Evaluate customer support interactions based on established performance metrics and quality standards.
  • Provide timely and constructive feedback to customer support agents.
  • Collaborate with the training team to identify training needs.
  • Maintain detailed records of evaluation scores and performance trends.
  • Prepare regular reports for management, identifying patterns and recommending process improvements.


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