Customer Support Associate

2 days ago


Islamabad, Islamabad, Pakistan Mava Technologies Pvt ltd Full time
Behavioral Health Clinic Customer Support

We are a leading provider of behavioral health services in the USA, seeking a highly motivated and enthusiastic individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service via phone and email, coordinating with our doctors' offices, and managing patient records.

Your key responsibilities will include:

  • Answering inbound calls and scheduling appointments for new patients
  • Adding/updating new and existing patient records
  • Coordinating with Doctors' offices in the USA regarding accurate patient information
  • Gathering patient information
  • Identifying patients' needs, and responding in a professional, efficient, and courteous manner
Requirements

To succeed in this role, you should possess:

  • A minimum bachelor's degree in any field with excellent communication and interpersonal skills
  • English communication (preferably North American accent)
  • Knowledge of the US healthcare industry is a plus
  • 1-2 years of experience in customer support
  • Ability to work independently and in a team environment
  • Strong attention to detail and accuracy


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