Support Associate

3 days ago


Islamabad, Islamabad, Pakistan Translation Empire Full time
About the Role

We are looking for an experienced Customer Support Representative to join our team. The successful candidate will be responsible for managing customer relationships and resolving any issues that may arise.

Responsibilities
  1. Communicate Effectively: Respond to customer inquiries and resolve issues via phone, email, or chat.
  2. Resolve Issues: Troubleshoot problems and provide solutions to customers in a timely and efficient manner.
  3. Collaborate with Teams: Work closely with colleagues to ensure seamless communication and problem-solving.
  4. Document Interactions: Maintain accurate records of customer interactions, including calls, emails, and chats.
  5. Comply with Policies: Adhere to established communication procedures, guidelines, and policies when interacting with customers.
Requirements
  • Bachelor's degree in Business Administration (BBA) or Master's in Business Administration (MBA)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Understanding of organizational skills
  • Capacity to work quickly and accurately
  • Able to work effectively in a team


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