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Satisfaction Specialist

1 week ago


Lahore, Punjab, Pakistan SolutionInn Full time

SolutionInn is committed to providing exceptional customer experiences, and we're seeking a dedicated Customer Retention Specialist to help us achieve this goal. As a key member of our team, you'll be responsible for engaging with customers, analyzing feedback, and developing strategies to retain them.

Key Job Responsibilities
  1. Identify opportunities to re-engage inactive or canceled customers through tailored communication and offers.
  2. Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page.
  3. Compile reports and actionable insights from customer feedback to assist in improving products and services.
Skills and Qualifications
  • Possess excellent analytical skills with the ability to identify trends and patterns in customer feedback.
  • Able to empathize with customers and provide creative solutions to their problems.