Chat Support Specialist

7 days ago


Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

Direct message the job poster from The Digi Tech Resource Group, LLC.

Chat Support Specialist (Night Shift)

Role Description

We are seeking a skilled and customer-focused Chat Support Specialist for a full-time on-site position in Lahore. The ideal candidate will be responsible for providing real-time customer support via chat, answering inquiries, resolving issues, and ensuring excellent customer satisfaction.

Key Responsibilities

  1. Handle customer queries through live chat professionally and promptly.
  2. Assist customers by providing accurate information and resolving their concerns.
  3. Maintain detailed and accurate records of customer interactions.
  4. Ensure a high level of customer satisfaction by delivering empathetic and effective service.
  5. Collaborate with team members to improve processes and customer experiences.

Qualifications

  1. 1-3 years of experience in customer service or a related field.
  2. Strong written communication and interpersonal skills.
  3. Proficiency in typing and navigating computer systems efficiently.
  4. Ability to multitask and manage time effectively.
  5. Problem-solving skills with a focus on customer satisfaction.
  6. Bachelor's degree or equivalent experience in customer service or a related field.

Additional Information

  1. Location: Judicial Colony Phase 1, Lahore
  2. Salary: 30,000 - 40,000 PKR + Commission
  3. Shift Timing: Night Shift (8:00 PM - 5:00 AM)

To Apply:

  1. WhatsApp: DM your CV to +92 316 0461456 for faster processing
  2. Email: Send your CV to Career@tdtrg.com with the subject line "Chat Support Specialist"
Seniority level

Entry level

Employment type

Full-time

Industries

IT Services and IT Consulting

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