Chat Experience Champion

3 days ago

Saddar Town, Pakistan ibex Full time

**About ibex**

We're a people-centric company that's dedicated to building long-term relationships with our clients and their customers.

We're seeking a highly skilled Chat Experience Champion to join our team and help us deliver exceptional customer experiences.

**Key Responsibilities**
  • Assist customers with their ecommerce website queries via chat and email.
  • Develop and maintain a deep understanding of our clients' products and services.
  • Provide accurate and timely solutions to customer inquiries.
  • Document each customer query and resulting solution.
  • Collaborate with internal teams to ensure seamless resolution of customer issues.
  • Stay up-to-date with industry trends and best practices to continuously improve our customer experience.
**Why Join Us?**

We're committed to creating a positive work environment that allows our team members to grow and develop their skills.

Our ideal candidate will possess excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer experiences.

We're looking for a motivated and customer-focused individual who's passionate about making a real impact.

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