
Customer Relationship Manager
5 days ago
Job Title: Customer Success Representative - Voice Program
">A company is seeking a Customer Success Specialist to join its dynamic Voice Program team. The ideal candidate will be responsible for engaging with customers, resolving inquiries, and ensuring an exceptional customer experience.
">Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, providing timely and accurate information.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with other teams to address customer needs and improve processes.
- Keep accurate records of customer interactions and follow-ups.
- Identify opportunities for improvement and contribute to customer success initiatives.
Requirements:
- Minimum 1 year of experience in a customer-facing role, preferably in a BPO or call center environment.
- Excellent communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems is a plus.
- Positive attitude and a customer-first mindset.
What We Offer:
- A competitive salary based on experience.
- Opportunities for career growth and advancement.
- Supportive work environment and training programs.
- Performance-based incentives and bonuses.
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