
Service Excellence Representative
7 days ago
About Pixel Communications
We're a rapidly growing company that prioritizes exceptional customer service. We're looking for a skilled Customer Support Specialist to join our team and contribute to our success.
Job Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate and informative responses about our products and services.
- Identify and resolve customer complaints and concerns efficiently.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to address complex customer issues.
- Develop and update customer support resources.
Required Skills and Qualifications
- A minimum of 2 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer support software or CRM systems is a plus.
- A positive, friendly, and patient attitude when dealing with customers.
Benefits and Perks
- A competitive salary and performance-based incentives.
- Flexible working hours.
- An opportunity for career growth and development.
- Health and wellness benefits.
- A range of additional employee benefits.
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