
Customer Care Team Leader Opportunity
1 week ago
This role involves working with customers to provide exceptional support and ensure their needs are met.
Main Responsibilities:
- Handling customer inquiries: Respond promptly and accurately to customer questions and concerns.
- Scheduling appointments: Schedule meetings and appointments based on customer preferences.
- Addressing complaints: Resolve customer complaints in a professional and timely manner.
- Maintaining performance records: Accurately track sales performance and customer support metrics.
- Cold calling and lead follow-up: Engage with potential customers through cold calls to increase sales percentages.
Requirements for Success:
- Leadership abilities: Possess strong leadership qualities to manage a team.
- Effective communication: Develop and maintain excellent communication skills to interact with customers and colleagues.
- Problem-solving skills: Utilize critical thinking to resolve complex customer issues.
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