Consumer Engagement Specialist

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

This Consumer Engagement Specialist role is a key position that requires a seasoned professional with 8-10 years of experience in customer services, holding an MBA in Marketing or a relevant field.

The successful applicant will be responsible for developing and executing initiatives to enhance customer experience, ensuring customer satisfaction parameters are met, and creating customer centric communication for the customer care team.

This role involves managing call management, social media, and customer emails at the call center, resolving customer issues effectively, and maintaining positive word of mouth.

The chosen candidate will contribute financially by selling finished goods and capitalize on customer inquiries for products and pricing.

Responsibilities:

  • Develop and execute initiatives to enhance customer experience
  • Create customer centric communication for the customer care team
  • Manage call management, social media, and customer emails at the call center
  • Resolve customer issues effectively
  • Contribute financially by selling finished goods


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