Customer Service Representative

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Representative Job Overview

This role is responsible for engaging with customers through various communication channels, including online chat and messaging platforms. The ideal candidate will have excellent written communication skills, a strong command of grammar and spelling, and the ability to think quickly and logically.

Key Responsibilities:
  • Respond to customer inquiries, provide information, and offer assistance in a timely and professional manner.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain accurate records of customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • Previous customer service or chat support experience is highly desirable.
  • Strong problem-solving skills and the ability to multitask effectively.
Working Hours:

The Customer Service Representative may be required to work flexible hours, including evenings, weekends, and holidays if necessary.

Location:

Near Driving License office, Korangi, Karachi is not a requirement for this role. This job can be done remotely or from a designated office location.

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