Process Optimization Specialist

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a Process Optimization Specialist to optimize IT operations, improve service quality, and ensure regulatory compliance. The ideal candidate should have in-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.

Key Responsibilities:
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes.
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
Requirements:
  1. A master's or bachelor's degree in Information Technology, Computer Science, or a related IT field.
  2. ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  3. 6-8 years of experience in ITSM consulting or related roles.


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