
Call Center Team Leader
5 days ago
Job Title: Call Center Team Leader
We are seeking an experienced professional to lead our call center team and drive exceptional performance.
Key Responsibilities:
- Lead a team of call center representatives to achieve high performance standards.
- Evaluate team performance, providing constructive feedback and coaching to drive improvement.
- Address escalated customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Develop and analyze reports to inform strategic decision-making and drive business growth.
- Provide guidance and support to team members, fostering a positive and productive work environment.
Requirements:
- A minimum of 2 years of experience in a call center leadership role.
- Proven track record of success in managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Proficiency in Microsoft Office and call center software, with a willingness to learn new systems and technologies.
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