Call Center Team Lead

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

The successful candidate will lead a team of customer service representatives in a fast-paced call center environment. Key responsibilities include forecasting volumes of calls, maintaining the call distribution system, and monitoring productivity.

Key Responsibilities:
  • Forecasting call volumes and manpower requirements.
  • Maintaining the call distribution system to ensure efficient call routing.
  • Monitoring productivity and generating reports.
Required Skills and Qualifications

Applicants must have a minimum of one year experience as a team lead in an outbound call center. A Master's degree in a relevant field is also required.

Beyond technical skills, strong leadership and communication abilities are essential for success in this role.


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