
Digital Engagement Expert
3 days ago
Job Title: Social Media Customer Relationship Specialist
">This role is responsible for delivering exceptional customer service and marketing support on social media platforms. The successful candidate will have experience in customer service and social media, with strong reading comprehension and written communication skills.
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- Engage with customers on social media to deliver superior customer support and brand engagement.">
- Manage existing caseload, complete follow-up tasks, and achieve operational metrics.">
- Identify sales leads and educate customers on product functionality and services.">
- Respond to customer enthusiasm posts to increase conversation and build a closer connection with customers.">
- Effectively document customer interactions.">
Requirements:
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- 1+ years' experience in customer service related profession.">
- 1+ years' of social platform experience.">
- Computer navigation and typing proficiency.">
- Bachelor's Degree in English, marketing, business, journalism, communications or similar concentration.">
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