Operations Director Assistant

5 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Operations Assistant Director

Job Description:

Key Responsibilities:

  • Monitor the progress of visa and study abroad cases (Canada, US, UK, Schengen, UAE, etc.) to ensure timely completion.

  • Collect, prepare, and submit client documents in a timely manner, ensuring accuracy and completeness.

  • Follow up with clients regarding pending tasks, biometrics, interviews, and missing files to maintain open communication.

  • Assign tasks to case officers and review files before submission for accuracy and quality control.

Team Coordination & Internal Communication:

  • Maintain liaison between counseling, visa processing, content, and marketing teams to ensure seamless collaboration.

  • Update case logs, operational calendars, and team task boards to track progress and deadlines.

  • Ensure Standard Operating Procedure compliance across departments for document filing, client communication, and embassy requirements.

Documentation & Embassy Support:

  • Oversee HEC attestation, WES, ECA, translations, and courier processes to ensure efficient execution.

  • Track and quality control all submitted documents to maintain accuracy and completeness.

  • Communicate with third-party services (e.g., notary, translation offices, courier partners) to facilitate smooth operations.

Client Service Oversight:

  • Provide clarity and professionalism in handling client queries, ensuring timely resolution.

  • Keep clients informed and updated throughout their process, maintaining transparency and trust.

  • Evaluate urgent or sensitive cases and escalate them to senior management as necessary.

Process Improvement & Reporting:

  • Analyze workflow bottlenecks and recommend improvements to increase efficiency and productivity.

  • Prepare weekly operational reports and KPI summaries for management review, highlighting areas for improvement.

  • Assist in training and onboarding of junior staff or interns to enhance knowledge sharing and skills development.

Requirements & Qualifications:

  • Bachelor's degree in Business, International Relations, or a related field.

  • 2-3 years of experience in operations or administrative support, preferably in immigration or education consultancy.

  • Strong project management and organizational skills, with excellent communication and documentation abilities.

  • Fluency in English and Urdu, with proficiency in MS Office, Google Workspace, and CRM tools.

  • Able to manage pressure, deadlines, and multiple priorities simultaneously.

  • Knowledge of visa and university systems (e.g., IRCC, DS-160, Schengen forms, WES, etc.) is highly desirable.

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