
Branch Operations Director
4 days ago
A Retail Branch Manager oversees branch operations, managing staff, customer service, sales, and operational efficiency to achieve goals and provide a positive experience for customers.
- Team Management:
- Recruit, train, and supervise branch staff.
- Set performance expectations and provide coaching and feedback.
- Create a motivated and productive team environment.
- Maintain a welcoming and responsive environment.
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Maintain a customer-focused approach to drive satisfaction and retention.
- Develop and implement strategies to achieve sales targets and revenue goals.
- Monitor sales performance, analyze data, and make adjustments to enhance results.
- Introduce and promote new products or services to increase revenue streams.
- Manage daily branch operations, including opening and closing procedures.
- Ensure compliance with industry regulations.
- Handle inventory management, stock replenishment, and merchandising.
- Monitor and manage branch expenses and financial performance.
- Build and maintain relationships with customers, local businesses, and community members.
- Identify opportunities for partnerships or collaborations to enhance visibility.
- Provide ongoing training to staff to improve product knowledge and customer service skills.
- Foster professional growth and career development among team members.
- Prepare regular reports on sales, customer feedback, and operational metrics.
- Present findings and recommendations to higher management.
Bachelor's degree in Business
2+ years of management or supervisory experience
Experience hiring and training individuals
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Branch Operations Manager
1 day ago
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