Branch Operations Director

4 days ago


Gujranwala, Punjab, Pakistan beBee Careers Full time

A Retail Branch Manager oversees branch operations, managing staff, customer service, sales, and operational efficiency to achieve goals and provide a positive experience for customers.

  1. Team Management:
  • Recruit, train, and supervise branch staff.
  • Set performance expectations and provide coaching and feedback.
  • Create a motivated and productive team environment.
Customer Service:
  • Maintain a welcoming and responsive environment.
  • Address customer inquiries, concerns, and complaints promptly and effectively.
  • Maintain a customer-focused approach to drive satisfaction and retention.
Sales and Revenue:
  • Develop and implement strategies to achieve sales targets and revenue goals.
  • Monitor sales performance, analyze data, and make adjustments to enhance results.
  • Introduce and promote new products or services to increase revenue streams.
Operations:
  • Manage daily branch operations, including opening and closing procedures.
  • Ensure compliance with industry regulations.
  • Handle inventory management, stock replenishment, and merchandising.
  • Monitor and manage branch expenses and financial performance.
Relationship Building:
  • Build and maintain relationships with customers, local businesses, and community members.
  • Identify opportunities for partnerships or collaborations to enhance visibility.
Training and Development:
  • Provide ongoing training to staff to improve product knowledge and customer service skills.
  • Foster professional growth and career development among team members.
Reporting:
  • Prepare regular reports on sales, customer feedback, and operational metrics.
  • Present findings and recommendations to higher management.

Bachelor's degree in Business

2+ years of management or supervisory experience

Experience hiring and training individuals



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