
Network Operations Expert
2 days ago
As a NOC Supervisor, you will play a crucial role in ensuring the smooth operation of our network infrastructure.
Key Responsibilities:- Fault monitoring and reporting
- Engagement and escalation with stakeholder teams
- Planned network activities support
- NMS health checks
- Service requests handling
You will work closely with field teams to ensure timely resolution of issues, provide support during planned network activities, and maintain accurate records of system performance and maintenance.
Deliverables:- Alarm monitoring of various domains (Core, PS Core, IN, VAS)
- Service impact calculation of outage incidents
- IN complaints handling
- IMEI whitelisting service requests handling
- Netcool health check for auto escalations
- Major KPI trends monitoring and reporting
- Provide support to field teams for network planned activities and pre-post verifications
- ServiceNow health check to ensure smooth working of all auto and manual escalations
We are seeking highly skilled professionals with strong analytical and problem-solving skills, excellent communication and interpersonal skills, and a proven track record of delivering results in a fast-paced environment.
Requirements:- Bachelor's degree in Electrical/Telecom/Computer Engineering or related field
- Prior experience in a NOC environment
- Hands-on experience with Huawei, ZTE, and Nokia RAN equipment
- Willingness to work in shifts, on holidays, and emergencies
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