Enterprise Network Operations Expert

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Network Operations Center (NOC) Engineer Role Summary:

This technical position requires experience with enterprise-level network troubleshooting, router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), and Infoblox DNS/DHCP/IPAM application.

Responsibilities:

Incident escalation support for NOC and Network Engineering teams.Complex network issue resolution and identification of root causes.Customer network optimization through infrastructure changes and standard changes.Change implementation actions in complex enterprise network environments.Proper incident management from the initial customer call.Monitoring and processing of alarms according to established priorities and customer-specific procedures.Completion of service requests, network implementations, migrations, and change management engineering activities.Continual service improvement recommendations for internal and external customer networks/systems/processes.Customer meeting participation to review performance and identify improvement opportunities.Documentation of customer network issues, communication of status, and next-step action plans.Service request updates to ensure service level agreements are met.On-call support for NOC Operations.

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