Help Desk Associate

11 hours ago

Model Town Tehsil, Pakistan beBeeCustomerSupport Full time 600,000 - 900,000
Job Title:

Help Desk Associate

About the Job:

We are looking for a skilled Help Desk Associate to join our team. The successful candidate will be responsible for providing top-notch customer support through various communication channels.

The Help Desk Associate will address client inquiries, resolve issues promptly, and maintain accurate records of customer interactions.

Key Responsibilities:
  • Customer Support: Provide excellent support via phone, email, and chat.
  • Issue Resolution: Address client inquiries and resolve issues efficiently.
  • Record Keeping: Maintain accurate records of customer interactions.
  • Team Collaboration: Collaborate with teams to improve customer satisfaction.
Requirements:
  • Education: Bachelor's degree in any field.
  • Skills: Strong communication and problem-solving skills.
  • Experience: Previous customer service experience is preferred.
  • Software Proficiency: Proficiency in MS Office and CRM software.

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