Help Desk Professional

10 hours ago


Peshawar City Tehsil, Pakistan beBeeCustomerSupport Full time 800,000 - 1,200,000
Customer Support Expert Role

We are seeking a highly skilled and experienced customer support expert to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service through email, chat, and phone.

  1. The primary role of this position is to provide timely responses and effective solutions to customer inquiries and complaints.
  2. You will work collaboratively with other departments to resolve customer issues promptly, ensuring customer satisfaction and loyalty.
  3. A key aspect of this job is to proactively identify, investigate, and resolve recurring customer support issues to enhance overall customer experience.
  4. You will focus on improving the customer support portal to create a seamless and engaging experience for customers, increasing their satisfaction and loyalty.
  5. In addition, you will assume administrative duties such as learning ERP tutorials and implementing them effectively, enhancing our operational efficiency.
Required Expertise & Experience

To succeed in this role, you will need:

  • Excellent English skills, strong communication abilities, and fundamental knowledge of IT systems.
  • A minimum Bachelor's degree in a relevant field.

This is a full-time, office-based job offering opportunities for growth and development in a dynamic environment.


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