Technical Support Specialist

5 days ago

Jhang Sadr, Punjab, Pakistan beBee Careers Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical service and support to our customers.

Your Key Responsibilities:

  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance

About the Role:

This is a challenging opportunity to work in an international environment, both with colleagues internally as well as with customers and suppliers. As a Technical Support Specialist, you will need to be flexible and master more than one area, working independently to resolve complex technical issues.

The Ideal Candidate:

To succeed in this role, you should have a bachelor's degree in engineering and at least 5 years of experience in the CS Core domain. You should have hands-on experience of CS Core domains such as CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding, MAP, SCCP, SIP, Diameter and LDAP protocols handling, Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure, MOP preparation with impact analysis and execution, Understanding of Cloud/Virtualization concepts and VNF/CNF Management, Team Collaboration, Delivering results & meeting customer expectations, Presentation & communication skills.

Why This Opportunity:

This is an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What We Offer:

At Ericsson, we champion diversity and inclusion in everything we do. We encourage people from all backgrounds to apply and realize their full potential as part of our team.

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