Results-Driven IT Leader: MSIT and ADM Expansion Specialist

About This Opportunity

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) and Application Development & Maintenance (ADM) across the Middle East and Africa. You are accountable for MSIT/ADM business contract renewal, farming, and expansion, as well as supporting business development engagement when needed.

As the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, you will coordinate and orchestrate with internal teams to secure optimal solutions and offers for customers. Your goal is to ensure customer satisfaction by delivering solutions that maximize value and efficient service.

The ideal candidate will have a proven ability to drive multi-million-dollar sales and manage complex contracts. They should have deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM.

Key Responsibilities:

• Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
• Coordinate and orchestrate with internal teams to secure optimal solutions and offers for customers.
• Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
• Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
• Oversee on-time, on-budget project delivery.
• Represent the organization's interests within customer-related matters to MSIT/ADM, providing insights on lifecycle management and operations.

Leadership Expectations:

• Demonstrate cross-functional leadership, mobilizing support across functions and teams.
• Exhibit strong collaboration, communication, and fact-based decision-making.
• Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

• Proven ability to drive multi-million-dollar sales and manage complex contracts.
• Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM.
• Translate portfolio capabilities into business value for customers.
• Lead technical and business discussions at all levels, including customers' D and C-suite and main stakeholders.
• Identify and manage risks, with a focus on simplification and cost optimization.
• Experience in consultative selling, identifying strategic opportunities, and business justification.

Functional & Technical Expertise:

• In-depth experience with MS IT, LCM, and ADM best practices and delivery.
• Demonstrated financial improvements and cost savings.
• Experience in continuous improvement for main IT systems, enhancing customer satisfaction and KPIs.
• Expertise in Ericsson Service Delivery processes, agile and DevOps models.
• Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices).

The Ideal Candidate:

• University degree in Business, Engineering, or ICT.
• 5+ years in MSIT/ADM presales.
• 5+ years in delivery of Managed Services and/or ADM.
• 10+ years in the telecom network industry.
• Strong record of sales and C-level engagement.
• Proven delivery experience in the domain.

About Working With Us:

We champion diversity and inclusion, recognizing that by collaborating with people from different backgrounds, we drive innovation essential for our future growth. We encourage individuals from all backgrounds to apply and realize their full potential as part of our team.