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5 days ago
We are seeking a motivated and detail-oriented Live Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical and customer support to our clients and partners.
The ideal candidate will possess excellent analytical skills, effective communication skills, and a strong understanding of technical support and deployment processes.
Responsibilities:
- Provide technical and customer support to clients and partners via phone, email, and other communication channels
- Troubleshoot complex technical issues and provide resolutions to minimize downtime and ensure customer satisfaction
- Update and maintain necessary documents and records
- Work collaboratively with cross-functional teams to resolve customer issues and improve processes
Requirements:
- 1+ year of experience in technical support and customer service
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Bachelor's degree or equivalent qualifications in a relevant field
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