Support Specialist Position

7 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Customer Support Specialist

Job Summary:
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and chat.

Key Responsibilities:
- Provide timely and effective responses to customer inquiries
- Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
- Process and manage customer orders, ensuring timely delivery and customer satisfaction
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer database and update customer records with accurate information

Requirements:
- Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to prioritize tasks and handle multiple customer inquiries simultaneously
- Familiarity with CRM software and customer service tools
- Attention to detail and accuracy in handling customer information

Benefits:
- Opportunity to work with a dynamic team in a fast-paced environment
- Professional development and growth opportunities
- Competitive compensation package
- Collaborative and supportive work culture

About Us:
We are a leading provider of innovative solutions in the electrical/electronic manufacturing industry. Our mission is to deliver exceptional customer experiences and exceed expectations through our commitment to quality, innovation, and customer satisfaction.
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