Technical Team Lead

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Technical Team Lead

The successful candidate will serve as a technical leader, overseeing the client support function and ensuring seamless application performance. This role requires expertise in client/application support, leadership, and technical skills. Key responsibilities include supervising and mentoring a team, ensuring ongoing monitoring and maintenance of application performance, and serving as the primary point of contact for high-value clients and critical issues.

Key Responsibilities:
  • Team Leadership: Guide and direct a team of client support specialists, promoting excellence in their work.
  • Application Monitoring: Continuously monitor and maintain application performance for optimal client experience.
  • Advanced Technical Support: Troubleshoot and resolve complex application issues, leveraging technical expertise.
  • Incident & Ticket Management: Effectively manage incident tracking and ticketing workflows, prioritizing timely resolution and quality of support.
  • Client Relationship Management: Develop strong, professional relationships with high-value clients and critical stakeholders.
  • Cross-Functional Collaboration: Collaborate with product, development, and system administration teams to resolve issues and improve products.
  • Issue Resolution: Diagnose, resolve, and document client issues efficiently, escalating when necessary.
  • Communication: Communicate clearly and professionally with clients through various channels.
  • Product & Process Expertise: Acquire in-depth knowledge of products and services to provide expert guidance to clients and internal teams.
  • Client Training: Deliver training sessions to enhance client understanding and utilization of solutions.
  • Reporting & Analysis: Present regular reports on support performance metrics, trends, and client satisfaction levels.

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