Auto Repair Shop Support Expert
2 days ago
The Product Support Specialist plays a crucial role in ensuring the successful operations of live customers. Our Support team answers customer questions and provides essential front-line support to run their auto repair shops on our software.
About UsWe are changing the auto repair industry one shop at a time, helping shop owners get home to their families earlier and building long-lasting healthy businesses to pass on to future generations.
Key Responsibilities- Deliver best-in-class front-line support via live chat and calls
- Ensure timely responses and resolutions on customer enquiries
- Troubleshoot and action customer enquiries effectively
- Evaluate customer feedback and escalate bugs or feature requests as needed
- Be an ambassador for our brand, cultivating strong customer relationships and promoting our business
You will be required to work during North American work days & hours.
Requirements- Excellent written English communication skills
- Strong academics from a top undergraduate program
- 1-3 years experience in technical support at a relevant technology company
- A proven track record of success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize tasks effectively
- A passion for helping customers
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