Senior Java Support Architect

18 hours ago

Multan, Punjab, Pakistan beBeeLeadership Full time $28,000 - $35,500
Job Overview

We are seeking a highly skilled Java Technical Lead to oversee our Incident Response Team and manage all support operations.

This leadership role involves building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management.

The ideal candidate will develop strategies for handling our event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence.

In this role, you will lead strategic initiatives to improve system reliability and reduce incident frequency, collaborate with development, operations, and product teams to enhance service quality, and design and optimize support tooling and automation to increase team efficiency.

Key Responsibilities
  1. Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
  2. Establish and enforce incident response protocols and escalation procedures.
  3. Oversee critical incident management and personally handle high-severity issues when needed.
  4. Define and implement root cause analysis methodologies and follow-up processes.
Required Skills and Qualifications
  • At least 5 years of experience in Java development and technical support.
  • At least 5 years of experience as a Support Engineer in on-call teams.
  • Proven ability to build and lead high-performing technical teams.
  • Deep understanding of event-driven architecture and distributed systems.

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