Dynamic Operations Executive

2 weeks ago

Lahore, Punjab, Pakistan beBeeOperations Full time $70,000 - $100,000
Job Description

A strategic leader is sought to oversee operations, driving scalability, efficiency, and compliance across the fintech landscape.

Key Responsibilities
  • Develop operational strategies aligned with a global fintech roadmap.
  • Oversee end-to-end operations, including transaction processing, customer service, agent support, disbursement, and partner onboarding.
  • Translate business goals into actionable plans enhancing scalability, efficiency, and compliance.
Team Leadership & Supervision
  • Lead cross-functional teams across multiple geographies.
  • Foster a high-performance team culture emphasizing ownership, accountability, and collaboration.
  • Monitor daily team operations, ensure timely task completion, and uphold quality standards.
Process Optimization & Continuous Improvement
  • Identify process inefficiencies and lead optimization initiatives using Lean, Agile, or Six Sigma methodologies.
  • Drive automation and digitization efforts in partnership with the Technology team.
  • Standardize SOPs and enforce best practices across the operations team.
KPI Monitoring & Reporting
  • Track performance metrics such as SLA adherence, payment processing accuracy, and issue resolution times.
  • Regularly report key performance indicators to senior leadership with insights and action plans.
  • Ensure consistent achievement of service levels and performance goals.
Regulatory & Compliance Alignment
  • Ensure all operational activities are compliant with internal policies and external regulatory requirements.
  • Liaise with the Compliance and Risk teams to prepare for audits and ensure operational transparency.
Quality Control & Risk Management
  • Conduct periodic audits of processes to maintain service quality and compliance.
  • Oversee the resolution of payment discrepancies, cancellations, and escalations to ensure customer satisfaction.

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