Customer Service Professional
1 day ago
We're looking for a skilled professional to deliver exceptional customer service.
You will be responsible for directly assisting customers and training AI systems to handle service inquiries, model professional communication, and resolve issues efficiently. Your contributions will be crucial in ensuring outstanding customer satisfaction across various industries.
Key Responsibilities:- Customer Inquiries: Respond thoughtfully to customer inquiries and complaints via multiple channels, including chat, email, and phone.
- Effective Communication: Demonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules.
- Cross-functional Collaboration: Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions.
- Actionable Feedback: Provide actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responses.
- Record Keeping: Maintain accurate, detailed records of all customer interactions and resolutions.
- Continuous Training: Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service.
- Customer-first Mindset: Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes.
- Exceptional Communication Skills: Exceptional written and verbal communication skills, with an empathetic and personable approach.
- Customer Service Experience: Proven experience in a customer service or support role, preferably in a fast-paced environment.
- Problem-solving Skills: Strong problem-solving skills and the ability to stay composed under pressure.
- De-escalation Techniques: Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates.
- Tech-savviness: Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms.
- Meticulous Attention to Detail: Meticulous attention to detail and commitment to maintaining high standards of professionalism.
- Training Experience: Experience training, mentoring, or guiding others in customer service best practices.
- Ai Background: Background in supporting or training AI or machine learning applications.
- Multilingual Abilities: Multilingual abilities or experience serving diverse customer bases.
About RYZ Labs:
RYZ Labs is built on a passion for early-stage company creation and attracting top talent.
Our teams are remote and distributed across the US and Latam, utilizing cutting-edge cloud technologies to create scalable applications.
We offer opportunities for growth and challenging projects, enabling you to deepen your expertise while collaborating with a talented team.
Our values include:
- Customer First Mentality - every decision should prioritize the customer
- Bias for Action - act with urgency and accelerate timelines
- Ownership - proactively help, even outside your core responsibilities
- Humility and Respect - be willing to learn and treat everyone with respect
- Frugality - be cost-conscious to maximize resources
- Deliver Impact - complete tasks efficiently and effectively
- Raise our Standards - continuously improve processes, team, and expectations
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