Technology Enablement Expert

2 days ago


Islamabad, Islamabad, Pakistan S&P Global Full time
Opportunity Summary

Join S&P Global's dynamic team as a Business Analyst I, contributing to the company's mission to drive operational excellence and innovation.


Key Responsibilities
  • Support the CRM system in Commercial Operations for continuous excellence.
  • Collaborate with cross-functional teams to drive business process improvements.
  • Engage with stakeholders to understand requirements and resolve issues.
  • Provide technical expertise to support incident management and resolution.
  • Create comprehensive technical documents to ensure knowledge sharing and consistency.
  • Execute the Month-end close process through effective collaboration with stakeholders.
  • Supervise activities between resources and facilitate smooth workflow for service delivery.
  • Build Knowledge Base articles, Playbooks, and documentation to support business operations.
  • Identify opportunities for functional improvements and enhancements to maximize available technology effectiveness.
  • Monitor user feedback and areas of concern, and engage with Scrum teams and Product Owners for suggestive areas of improvement.
  • Stay up to date with current field practices to enhance service standards and delivery.
  • Understand end-to-end solution architecture and integrations.
  • Remain knowledgeable of current technology trends and research to identify new trends for maximum results.

Requirements
  • At least 1 year of experience working with Salesforce and/or on Technical Support Teams in related fields.
  • Basic understanding of Agile best practices.
  • Good understanding of development environments and testing processes.
  • Strong communication skills (verbal and written) and ability to articulate problems and provide comprehensive solutions.
  • Bachelor's or Master's degree in engineering or equivalent.
  • Excellent teamwork and interpersonal skills.
  • Experience collaborating with clients on business process enhancements.

Preferred Qualifications
  • Knowledge of CPQ or other OTC Applications will be an added advantage.
  • Understanding of the Business Analyst role in support teams.
  • Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).

Flexible Working

We welcome requests to work flexibly. For most roles, flexible hours and/or remote working are usually possible. Please discuss arrangements with us at interview.



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