
Help Desk Expert
5 days ago
Are you a detail-oriented and customer-focused individual looking for a challenging role in technical support? Do you have excellent communication and problem-solving skills?
As a Help Desk Expert at Acorn Technology Services, you will be responsible for providing top-notch technical support to our customers. This includes responding to customer inquiries, troubleshooting problems, and escalating complex issues to senior engineers for resolution.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat within 15 minutes.
- Triage and prioritize incoming tickets and calls to ensure timely resolution.
- Investigate and resolve customer issues on first contact whenever possible.
- Develop and maintain knowledge of Microsoft products, including Windows Server, Microsoft Exchange, and Active Directory.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1 year of experience in a technical support role.
- Strong knowledge of Microsoft products and office applications.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
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