Digital Transformation Specialist

24 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview

We are seeking a highly analytical and communicative Digital Business Analyst to play a key role in understanding and improving our clients' digital processes, identifying opportunities for innovation, and ensuring successful implementation of digital transformation initiatives.

Main Responsibilities

  1. Business Analysis
  • Conduct detailed analysis of clients' digital processes and systems, including customer ticketing systems, omnichannel technologies, CRM & Customer Billing platforms.
  • Identify gaps, inefficiencies, and opportunities for improvement.
  • Develop comprehensive business requirements and specifications for digital projects.
  • Capture and manage user stories in project management tools.
  • Process documentation and identification of key dependencies.
Stakeholder Engagement
  • Collaborate with clients, stakeholders, and cross-functional teams to gather and document requirements.
  • Facilitate workshops and meetings to elicit business needs and priorities.
  • Communicate effectively with technical and non-technical stakeholders.
Solution Design
  • Work closely with the technical team to design and develop digital solutions that meet business needs.
  • Create process models, wireframes, and prototypes to illustrate proposed solutions.
  • Ensure solutions align with clients' strategic objectives and technical architecture.
Project Management
  • Assist in the planning, coordination, and execution of digital transformation projects.
  • Monitor project progress, identify risks, and implement mitigation strategies.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Create and manage project boards.
Data Analysis
  • Analyze data to provide insights and recommendations for decision-making.
  • Develop and maintain dashboards, reports, and visualizations to track key performance indicators.
  • Utilize data analytics tools to support business analysis and reporting.
Change Management Initiatives
  • Support clients in managing change related to digital transformation.
  • Develop training materials and conduct training sessions for end-users.
  • Provide ongoing support and troubleshooting as needed.

Qualifications and Skills

  • Minimum Bachelor's degree in Information Technology or a related field. A Master's degree is a plus.
  • Proven experience as a Business Analyst, preferably in a digital or technology-focused environment.
  • Strong understanding of digital technologies, business processes, and data analysis.
  • Proficiency in business analysis tools and methodologies.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work collaboratively with diverse teams and stakeholders.
  • Proficiency in project management and data analysis tools.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

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