
Front Office Operations Manager
3 days ago
Join us in the pursuit of delivering exceptional guest experiences as a Front Office Duty Manager.
This role requires a customer-focused individual to oversee daily front office operations, leading a team to ensure seamless guest interactions. Key responsibilities include:
- Managing check-in/check-out procedures, reservations, and guest inquiries
- Providing outstanding customer service by promptly addressing guest concerns and resolving issues professionally
- Supervising and mentoring front desk staff to foster a collaborative work environment
- Overseeing cash handling procedures and maintaining accurate financial records
- Collaborating with other departments to optimize guest experiences
- Implementing and maintaining standard operating procedures for front office operations
- Monitoring and optimizing front office performance metrics
- Ensuring compliance with hotel policies, safety regulations, and industry standards
- Bachelor's degree in Hospitality or a related field
- Competitive salary
- Additional benefits
- Medical coverage
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
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