
Customer Service Champion
1 week ago
We are seeking a highly skilled professional to oversee our customer service process, ensuring that every interaction is positive and efficient.
- The ideal candidate will possess excellent product knowledge, strong communication skills, and the ability to lead a team.
Key Responsibilities:
- Resolving customer complaints in a timely and professional manner.
- Crafting policies and procedures to enhance customer satisfaction.
- Coordinating quality assurance surveys and providing valuable feedback to staff.
Requirements:
- A bachelor's degree or Diploma in Administration or related field.
- Fresh graduates are encouraged to apply.
- Excellent interpersonal, written, and oral communication skills.
- Ability to lead a team and possess knowledge of CRM systems.
- Mastery of mediation and conflict resolution techniques is preferable.
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