Customer Service Champion

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time
Online Customer Support Executive

We are seeking a highly skilled professional to oversee our customer service process, ensuring that every interaction is positive and efficient.

  • The ideal candidate will possess excellent product knowledge, strong communication skills, and the ability to lead a team.

Key Responsibilities:

  • Resolving customer complaints in a timely and professional manner.
  • Crafting policies and procedures to enhance customer satisfaction.
  • Coordinating quality assurance surveys and providing valuable feedback to staff.

Requirements:

  • A bachelor's degree or Diploma in Administration or related field.
  • Fresh graduates are encouraged to apply.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to lead a team and possess knowledge of CRM systems.
  • Mastery of mediation and conflict resolution techniques is preferable.


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