
Information Technology Service Manager
7 days ago
We are looking for a skilled ITSM professional to oversee the implementation and management of our ITIL-based service management processes.
Key Responsibilities:- Implement, manage and report incident, change, and problem service levels.
- Collaborate with teams to define controls and safeguards for service management services.
- Manage incidents, changes, and problems for internal and external teams.
- Evaluate, design, and implement systems to increase productivity or enhance business operations.
- Manage Change Advisory Board (CAB) and Release Management Processes.
- Bachelor's degree in engineering, computer science, or related field.
- 5+ years in cybersecurity, compliance, risk management, system certification, and accreditation.
- Strong knowledge of ITIL Service Management frameworks.
- Familiarity with industry processes, policies, and ITIL/ITSM guidelines.
- Experience with CAB, risk analysis, and IT release management.
This is a mid-senior level contract position with an estimated remuneration of $1,000,000 - $1,500,000 PKR.
The job function is Information Technology, and industries include IT Services and IT Consulting.
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