Technical Performance Auditor

5 days ago


Lahore, Punjab, Pakistan Wear The Shield Full time

At Wear The Shield, we're committed to excellence in every aspect of our business. That's why we're seeking a highly skilled and experienced Quality Assurance Specialist to join our team.

Job Description:

The successful candidate will be responsible for monitoring and evaluating agent performance across multiple clients, identifying areas for improvement and implementing solutions to drive business growth.

Key Skills and Qualifications:
  • Minimum 1 year of experience in a WFH/BPO setup or as a QA Specialist.
  • Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
  • Strong understanding of e-commerce and client-specific standards.
  • Excellent communication and coaching skills.
  • Able to work independently and as part of a team.
What We Offer:
  • Competitive hourly rate of $5.
  • Paid Time Off.
  • Comprehensive Health & Dental Insurance.
  • Holiday Bonus.
  • Flexible Work Arrangements - Work from home and enjoy a better work-life balance.
  • Opportunities for Professional Growth and Development.


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