
Retail Store Coordinator
3 days ago
The Commercial Operations Lead will be responsible for driving business growth and customer satisfaction at Dreamworld Resort, Hotel & Golf Course.
Key Responsibilities:- Operational Excellence: Maintain optimal store performance and address any operational challenges.
- Performance Management: Regularly assess store performance, identifying areas for improvement and implementing effective solutions.
- Team Leadership: Develop and manage store in-charges and staff, ensuring effective task delegation.
- Compliance: Ensure audit compliance across all stores, maintaining high standards.
- Problem Solving: Effectively resolve store-related problems, escalating to higher management when necessary.
- Communication: Execute instructions from higher management regarding store operations.
- Grievance Handling: Address and resolve grievances of store staff through effective communication.
- Query Resolution: Efficiently resolve queries from various stakeholders.
- Cross-Functional Collaboration: Work with other departments to resolve miscellaneous matters.
- Sales and Training: Engage in sales activities and provide on-the-job training to subordinates.
- Task Execution: Complete all assigned tasks according to the senior line of reporting.
- A degree in Supply Chain & Commerce is required.
- Minimum 5-8 years of experience in a relevant field is necessary.
- Proficiency in MS Office and computer literacy is essential.
- Excellent communication, interpersonal, and leadership skills are mandatory.
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