
Prospect Engagement Manager
7 days ago
About the Opportunity:
We are excited to offer a Sales position at Studywise. As a Client Liaison Specialist, you will be responsible for connecting our potential clients with our sales team in Australia.
Key Responsibilities:
- Engage with existing leads through regular communication channels, understanding their needs and preferences.
- Work closely with the sales team to schedule qualified appointments, ensuring seamless handovers and follow-ups.
- Provide excellent customer service, addressing client inquiries and concerns in a timely and professional manner.
- Maintain accurate records of all client interactions in our lead management system (CRM), leveraging data to optimize engagement strategies.
- Meet and exceed performance targets, consistently delivering high-quality results and contributing to business growth.
- Stay informed about industry trends and company offerings, applying this knowledge to enhance client interactions.
- Effectively utilize lead management tools and systems to streamline processes and improve efficiency.
Requirements:
To succeed in this role, you will need:
- A minimum of 2-3 years of experience in customer-facing roles, preferably in real estate or construction industries.
- A Bachelor's degree in English Literature or a relevant field from a reputable university.
- Native or near-native fluency in English, with exceptional written, verbal, and spoken communication skills.
- The ability to communicate with a clear, neutral Australian accent.
- Excellent grammar, vocabulary, and pronunciation skills.
- Proven experience in a sales or customer service role, with a demonstrated track record of success.
- Proficiency in using lead management tools (CRMs) and Microsoft Office Suite.
Personal Attributes:
We are looking for individuals who possess:
- Strong interpersonal and communication skills, with the ability to build rapport with clients.
- Excellent organizational and time management skills, with a focus on meeting deadlines and exceeding targets.
- The ability to work independently and as part of a team, leveraging collaboration to achieve shared goals.
- A fast-paced learner, with a willingness to adapt to new technologies and processes.
- A proactive approach to process optimization, with a passion for innovation and continuous improvement.
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