
IT System Administrator
2 days ago
In this IT System Administrator role, you will be responsible for providing technical support and resolving issues related to user knowledge, software configuration, installation, and technical errors. You will work closely with clients to understand their needs and provide timely support.
You will also collaborate with team members to meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and resolving complex technical issues.
Key Responsibilities:- Client Communication & Support: Serve as the primary point of contact for clients.
- Issue Resolution: Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
- Service Level Compliance: Meet defined service level agreements (SLAs) for problem resolution.
Required Skills & Qualifications:
- Educational Background: University degree or relevant qualification
- Experience: 5+ years of experience in software support is highly desirable, especially in working with international clients.
- Technical Proficiency: Proficient in MS Windows applications; experience with ERP systems is a plus.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively.
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