Client Services Representative

4 hours ago


Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time
Job Description: Client Services Representative

We are seeking a talented and customer-focused individual to join our Customer Solutions team as a Customer Solutions Specialist. In this role, you will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring that customers feel supported and understood at every step.

Key responsibilities of this role include answering inbound calls and emails from customers, providing software support by troubleshooting technical issues or general account queries, investigating the root cause of issues using system knowledge, and gathering information on issues from customers to report or escalate to appropriate Subject Matter Experts.

Additionally, you will have the opportunity to promote and maintain a high-quality, professional service-oriented company image among our customer bases and assist Customer Success Trainees as a training buddy to monitor their email and phone skills before graduation.

Qualifications for this role include 1 to 3 years of experience in customer support or customer care with international clients, highly organized and detail-oriented skills, a solution-oriented approach to problem-solving, familiarity with the operations and needs of a business owner in small-to-medium-sized businesses, strong interpersonal skills and proficiency in English communication, and the ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA.

Our Company Culture:
  • We celebrate your wins and recognize your strengths
  • We learn together and inspire each other to reach new heights
  • We offer a variety of benefits to help you lead happier and healthier lives


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